Return and Refund Policy

We want customers to feel confident purchasing from Golf The State. Because we sell products stocked by Golf The State, products fulfilled by approved suppliers, and products offered through external affiliate partners, return instructions and eligibility can vary.

Please contact us before returning any product. Merchandise returned without authorization may not be accepted or properly credited.

Golf The State Stocked Products

Unless otherwise stated on the product page, eligible products stocked and shipped directly by Golf The State may be returned within 30 days after delivery.

To qualify for a return, the product must be:

• Unused, unworn, unwashed, and in resalable condition;

• Returned with its original packaging, tags, accessories, manuals, and components;

• Free from odors, stains, pet hair, wear, alteration, installation, or damage; and

• Accompanied by proof of purchase from GolfTheState.com.

Customers are generally responsible for return-shipping expenses when the return is based on preference, size, fit, or an ordering mistake. Original shipping charges are nonrefundable unless Golf The State shipped an incorrect or defective product.

Supplier-Fulfilled Products

Some products are shipped directly by a supplier, manufacturer, distributor, or Shopify Collective partner.

Return eligibility, return location, deadlines, restocking charges, and shipping responsibilities may vary by supplier. Any supplier-specific exception displayed on the product page or communicated before purchase will apply to that product.

Do not send supplier-fulfilled products to Golf The State without receiving return instructions. The return may need to be sent directly to the supplier.

If no different supplier-specific return terms were disclosed before purchase, contact Golf The State within 30 days after delivery so that we can review the return request and provide the appropriate instructions.

Defective, Damaged, or Incorrect Products

Please inspect your order after delivery. Contact us as soon as possible if a product is defective, damaged in transit, missing components, or different from the product ordered.

Include:

• Your order number;

• A description of the issue;

• Photographs or video of the product;

• Photographs of the shipping box, packaging, and shipping label when transit damage is involved; and

• Any other information reasonably requested to process the claim.

Do not discard the product or packaging until the claim has been resolved.

Depending on the circumstances and supplier requirements, the available resolution may include replacement parts, product replacement, repair, store credit, or a refund.

Manufacturer Warranties

Certain products are covered by a manufacturer’s warranty. Warranty duration, coverage, exclusions, and claim procedures are controlled by the manufacturer.

Golf The State may assist with locating the appropriate warranty information, but the manufacturer may require the customer to submit the claim directly. Manufacturer warranty approval is not controlled or guaranteed by Golf The State.

Normal wear, misuse, accidental damage, improper installation, unauthorized alteration, failure to follow product instructions, and cosmetic wear may not qualify as defects or warranty claims.

Apparel, Gloves, and Wearable Products

Apparel must be unworn, unwashed, and returned with all original tags.

Golf gloves and similar wearable products must be unused and in their original packaging. Products showing stretching, wear, dirt, perspiration, grip marks, or course use cannot be returned unless they arrived defective.

Installed or Used Golf Equipment

Golf clubs, shafts, grips, components, and accessories that have been installed, cut, altered, hit, played, or otherwise used are not eligible for ordinary returns unless the product is defective or applicable law requires otherwise.

Final-Sale and Clearance Merchandise

Products identified as “final sale,” “clearance,” “closeout,” personalized, custom, discontinued, or nonreturnable cannot be returned or exchanged for preference, fit, or buyer’s remorse.

This limitation does not eliminate any rights that apply to products that arrive defective, damaged, materially different from their description, or otherwise protected by applicable law.

Affiliate Purchases

Golf The State may provide links to products sold on another company’s website. Purchases completed on another company’s website are transactions between the customer and that company.

Golf The State does not process the payment, shipment, cancellation, return, exchange, warranty, or refund for affiliate purchases. The selling company’s policies apply, and all requests must be submitted directly to that company.

Refund Processing

Approved refunds are issued to the original payment method after the returned merchandise is received and inspected.

Shipping charges are generally nonrefundable. Any disclosed restocking charge or return-shipping deduction may be subtracted from the refund when applicable.

Financial institutions may require additional time to post an approved refund.

Exchanges

Direct exchanges are not guaranteed. Depending on availability and fulfillment source, customers may need to return the original product and place a new order.

How to Request a Return

Email hello@golfthestate.com with:

• Your name;

• Golf The State order number;

• Product being returned;

• Reason for the request; and

• Photographs when the product is damaged, defective, incorrect, or subject to a condition-related concern.

Wait for return authorization and shipping instructions before sending the product.

Golf The State LLC
GolfTheState.com